Dell Inspiron Mini IM12-2868 12.1-Inch Obsidian Black Netbook

5 comments

1. 

   Mickey Alderman on September 9, 2009 at 11:05 am

   If you are a busy mama such as myself, hauling round a baby and caring for other children and you want something small and lightweight, then yes, a notebook laptop, this one in particular where the screen is only a tad smaller than a normal laptop, this size will work for you. But be for warned this notebook does not come with a cd/drive rom, which isnt a huge, deal. You can buy an external rom for [...] bucks, still making the whole package afforable, even throwing in a wireless mouse.
   
   My gripe with this pc, is the company behind the pc as well as the workings of this unit. I’ve had this unit since april of 2009, and first the unit wouldn’t boot up, sent it off to dell and they said it was the battery, they sent the unit back to me with the old bad battery, because they didnt have my battery in stock. Well no big deal they sent me another one, wanting me to send the bad battery back. But wait in the time they sent my pc back to me there has not be one once of problem with the old battery. Misdiagnoses?? perhaps, sure looks that way. Now here in august my number keys stop work, all except the 5 and 6, a guy from india trys to tell me how to fix the problem by taking my pc apart and seeing if i can disconnect and reconnect the keyboard. Word of advice, DON”T DO IT, unless you know what the heck your doing!!! You’ll waste your time,energy as well as sanity. Now please don’t think of me as a pregious mama, i really am not, i don’t see the color in people. In dealing with these situations i tried to calmly explain my problem to the folks at dell, all men and all who barely spoke english. My frustration levels skyrocketed as i could not get any answers as to why they were replacing my mouthboard as the reason my number keys were not working, and why one earth am i being charged over [...] bucks for a laptop that is practically brand new.
   
   After talking to, i don’t know how many departments, all who could barely speak english and didn’t seem to understand my frustrations or being upset over these riduculous charges, they finally tell me that there was liquid on the pc and keyboard, and thats why they thought the motherboard needed to be replaced. NOW wait i sent this in their prepaid special box at no point in time has liquid EVER been spilled on my pc and i know dern well i shipped a dry computer. This is total BS, so now im out 216 dollars or have a useless pc sent back to me. And after 2 weeks, 78 dollars of that 216 paid for shipping, i STILL have don’t have my laptop back in my possession. Oh and for those who are wondering yes the pc is still under TWO count them two warranties,but the so called damages that were caused to his unit being my fault were not covered. Would i ever buy another dell product, lean your ear out the window and you will hear a resounding HECK NOOOOOOOOO!!! You’ve heard it before and you will hear it again, it is HIGH TIME we get some decent product not only sold in AMERICA but MADE IN AMERICA, fixed?? where??? IN AMERICAN by whom americans that not only can speak english but understand it to the core of a persons being as well. GRRRRRRRRR

2. 

   C. Meredith on September 9, 2009 at 12:03 pm

   I have a few of the Dell Mini’s floating around the office, and have been happy with all of them, until this one. I had ordered all of them from Dell directly, but saw Amazon had this one for less than Dell. Combine that with my Amazon Prime shipping, and it seemed like a great deal.

   A week later, and I have a laptop with a dead hardrive. Fine. Hardware fails. I call Dell, and they tell me the ownership hasn’t been transferred from Amazon, therefore they can’t do anything about my warranty problem. It is after hours, and their ownership transfer group is gone for the day. I should hear back in the morning. I don’t.

   I call Amazon, asking if there is something they can do, since this seems like a pretty basic thing for a reseller. Nope. “Good luck” was about the best I can get from them. Though I got a nice canned email telling me to call the manufacturer for warranty issues, even after explaining that that was what I had done.

   I call Dell back the next morning, and basically start from scratch. They have the ticket, but no one has followed up, and they don’t seem to understand the issue. After 30 minutes, we finally got the warranty transferred, and can START trying to get the actual problem fixed.

3. 

   Susan M. Searle on September 9, 2009 at 2:08 pm

   i would recommend this quality product. The Amazon experience was effortless and altogether most satisfactory.

4. 

   A. Sultan on September 9, 2009 at 4:44 pm

   I purchased my mini12 few months back from dell. Got a great deal. Note, if you are going to get one, get a 6 cell battery option, well worth it. I do alot of traveling overseas, and having a lightweight netbook is very important to me. I got Windows XP installed from Dell. Works perfectly.

   For surfing the net, doing basic word processing, spreadsheet work this thing rocks. Granted it’s not meant for large scale applications, you can still install MS Office and it runs quite smoothly. With the absence of a CD-R drive, you can simply upload video, movies and songs on a flash drive and voila, you are set.

   The screen is amazing sharp, and provides more than adequate size for viewing movies, and surfing. The built-in camera works fine, but it’s certainly not top notch. The built in wi-fi is very responsive to pick up signals and connects pretty fast.

   Pros: amazingly light, super screen, XP operating system rocks
   
   Cons: speakers are very basic (buy good headphones), small Hard-drive (buy a flash-drive to store your files)

5. 

   Carlos M. Lefebvre on September 9, 2009 at 6:02 pm

   I like it very much. The only weak point it has are the loudspeakers.
   
   The product is what I expected because it is going to be used mainly for internet usage.