Epson Artisan 800 Wireless Photo All-in-One Printer
- Up to 38 ppm, photos in as fast as 10 sec
- Built-in fax and automatic document feeder
- Wi-Fi and Ethernet networking
- 7.8-inch touch panel, 3.5-inch LCD
- Professional quality CD/DVD printing
Product Description
Epson Artisan 800 wireless photo all-in-one printer, the master among inkjet all-in-ones, offers power and performance that is matched only by its sleek and chic appearance. Not only does it fax stacks of documents and produce stunning, hi-definition prints at ultra fast speeds, this innovative all-in-one allows you to add a personal touch to your creative projects. And, with wireless networking, you can print from anywhere in your home or office. Bring your imagination to life with a full cast of innovative features — print professional quality CDs, create personalized note paper, and get photos that look their very best, automatically. With two paper trays, an intuitive touch panel and built-in auto document feeder, you no longer need eight hands and eighty hours to do all you want to do. The Artisan 800 is like a magic wand for the multi-tasker. And, it prints black and color text up to 38 pages per minute and photos in as fast as 10 seconds. This pow… More >>
Epson Artisan 800 Wireless Photo All-in-One Printer
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5 comments
Keith B. Kreps on December 27, 2009 at 7:58 am
This printer works great! The photos are incredible. Setup was a breeze and the WiFi is very useful. You won’t regret buying this printer.
A. Zaso on December 27, 2009 at 10:48 am
Be advised that this may be the worst printer I have ever owned. The first one never actually worked correctly. So, I got epson to send over another one. I should have told them to keep that one and don’t send anything. I use 3 different printers at work and 2 at home. I have gone through many, many printers over the years. The Artisan 800 has pushed me to the limit. It now sits in my parking lot and we plan on running it over with a Hummer. I will Youtube it as soon as I can. It drinks ink. Not a little…a lot of ink. The ink is expensive as it gets. The machine kept asking to be cleaned, so the ink went even faster. Tech support was contacted three times and was near impossible to understand on the phone. Reading reviews around the internet and receiving all sorts of offers from Epson directly tells me things are not going so well with them. What a terrible time I had and I will never forget what the printer and what tech support put me through in order to “solve” the problem. I went out and bought a Kodak wireless printer and I am happy as ever. I will pay a bit more and get a separate dvd printing machine, but that’s ok. I can sleep now. Kodak has cheap inks and the printer works much better wirelessly than the Epson ever did. Please stay away from the Epson.
voiceoverthewall.com on December 27, 2009 at 10:52 am
I initially received a defective model and hastily wrote a review. After contacting Epson Support and getting a replacement overnight, I am happy to say I now have a fully-functional Artisan 800. This printer is, without a shadow of a doubt, the best printer I have ever owned.
As you can see from other reviews of this product, those who have it are very satisfied. This printer does it all, from photo printing to scanning, to faxing, to memory card reading. To top it off, it is a wireless printer too (although I have one issue with its implementation…see my original review below). Setup was easy. Instead of running down the complete list of features though, I want to tell you about Epson’s support.
I am simply amazed that Epson read my initial review and made the effort to contact me by jumping over to my personal homepage. This is customer service and I never expected it. With over 10 years as an IT professional, I have seen and responded to countless support issues. Epson handled this perfectly, from my initial support call,troubleshooting steps and replacement to the personalized contact with two separate managers via the web, email, and phone. Furthermore, the two Epson managers initiated the contact, separate from my support phone call. This kind of concern for their customers amazes me.
Overall, this is an excellent printer, backed up by excellent support and service.
My Original Review:
This printer has so many awesome features. I wanted to thoroughly review this printer, but there is something wrong with it.
During the installation process, there is a step where you insert the ink cartridges. This is called charging the ink. My printer immediately pops up an error message stating that “An error has occurred. Please see your documentation.”
UPDATE:
I called the Epson support staff and after explaining and troubleshooting the issue to all three levels of support (for a total of one hour), they are sending me a new one. To do this, they had to put at hold on my credit card for the price of the printer. I will provide additional details as they develop.
UPDATE 2:
While I was on the phone with Epson support, a manager from Epson emailed me offering assistance. She said she had seen my review on Amazon and must have seen my contact link on my webpage. This is what I call customer service and it has completely reversed any cynicism I had prior. To this manager, I say thank you.
UPDATE 3:
Epson sent me a new one overnight, but I was missing a return authorization and label. I called back and asked for this in order for them to remove the “hold” on my credit card. Otherwise, the new printer is working nicely.
I am a bit disappointed that it only supports up to 63 characters for its circa 2005 WPA TKIP connection. In 2008, WPA2 TKIP/AES should be offered, as well as 64 hexidecimal character passkeys. I had to change my entire wireless network (all of my client devices and router config) to use a the 63 bit key to accommodate this printer.
One more thing that is strange…My company “tailors” Windows XP to suit its needs. For some reason, The Epson Easy Network Setup for this printer would not find the printer over the network. All of my other computers (including my Macbook Pro) found the printer using Epson’s software. To install this printer on my company laptop, I installed all of the Epson software and then configured the printer manually using TCP/IP printing in the Microsoft Add Printer Control Panel applet. My guess is that Epson uses Upnp. Upnp seems to be removed from my company laptop, but installing it did not resolve the issue. This is clearly not an Epson issue though.
ED on December 27, 2009 at 11:37 am
I can say no more this machine cost a mint to use very disappointing!!!!!!!!!!!!! It will pay to just buy another and let this one go yo the trash heap.
Leanne Accorti on December 27, 2009 at 1:26 pm
I bought this printer some time ago because of all the rave reviews out there. I wanted to like it because it looks pretty cool (plus I sold my spouse on getting it). Personally I’m not that impressed. As far as I’m concerned it has two big flaws. 1st it’s an ink hog. It uses a lot of ink. We barely print anything (few pages per week and NOT a lot of graphics) and it seems perpetually low. 2nd it gets flustered when waking up from power saving mode. You want to print something: it clicks, it whirrs, it whirrs some more, it sounds like its loading paper but it’s not, it whirrs some more, more clicking, on and on and on. Finally after a full minute or more it finally prints. I can’t help but think of a sleeping person startled into action running around completely confused. I have a hard time beliveing that there isn’t a better printer out there.