Roku HD-XR Player

5 comments

1. 

   W. Anonsen on December 16, 2009 at 10:23 am

   I have found that some of the USPS tracking numbers you give are not found on the USPS site until almost the delevery day. I checked the FEDEX site and they are tracking the number from seller to local post office.
   
   then when I track the number at USPS they have the data to track it from the local post office to me.
   
   So I think you should tell the customer that the USPS tracking is also a Fedex number for tracking. I know this may only be in my area. Interesting NO???

2. 

   Georgie on December 16, 2009 at 12:54 pm

   I purchased this Video Player direct from Roku. It took almost two weeks to reach me. I tried to set up this player according to the instructions that were included.
   
   My wireless router is a Belkin “N” series router and is one of the routers recommended by Roku. I spent the better part of a day on the phone with Roku’s “support Engineers” trying to get a connection between the router and the player. After five or six hours on the phone with Roku support they finally determined that the Roku device was not powerful enough to pick up the signal from my router (which is in my basement)to the player that was in my living room on the floor above (less than eight feet away)
   
   Roku recommended that I return the player and up-grade to a more powerful player ( which I did not know existed or I would have ordered it to begin with)
   
   So I reboxed the player and shipped it off to Roku (at my expense).That was over four weeks ago and I just today received the credit back to my bank card. I called Roku several times regarding the status of my refund. I was put on hold several times while the “Support Engineer” checked on the status of my refund. A couple of times the “Support Engineer” did not come back on the line ( I was just disconnected)
   
   Each time I managed to talk with a “Support Engineer” I was assured that the credit to my bank card would be issued in a day or two. Roku claims that they will refund your money within ten days of receiving the player.
   
   Roku’s customer support is extremely poor so if you have technical problems with your player or need to return it to Roku don’t expect much help you can understand or a prompt refund of your purchase price should you need to return the device.
   
   In short I will not deal with Roku again. I had almost given up hope of ever seeing my refund.

3. 

   K. Naide on December 16, 2009 at 2:10 pm

   Before purchasing, we called both our Internet provider and Roku, and were told that our current router would allow the XR box to work properly in our house. We got the Roku box, set it up, and of course, we couldn’t use the Roku box in any other rooms in the house. So the extra $30 was a waste of money.

   We had it for a few days and realized, quite quickly, that Netflix’s selection of movies that can be instantly downloaded (using the Roku box) is pretty poor. Don’t get me wrong, there are some really good movies. But if you’re looking for new releases, forget it and the number is very limited. There’s a ton of obscure movies that you’ve never heard of and don’t want to see. Also, we figured out that you can download these movies to your laptop, and then plug it into the TV and achieve the exact same goal as you did with the Roku box. And all you have to pay for is the Netflix membership and a cord.

   So we tried to return it. I have been dealing with Roku customer nonservice for TWO WEEKS now, and I still was no closer to returning the box that I was on day one. I emailed them and said I wanted to return it. Two days later, I get a message saying, “somebody will contact you in the next 2 days.” 5 days later, I was still waiting, so I called and waited for 20 minutes on hold. They asked for the serial number on the box… something I didn’t have since I made the call from work. I then emailed it to them. Another few days go by and now they say without my purchase number, they can’t let me continue the return process. So I have now sent several emails giving them all the info they need, and it’s been 2 weeks and I still didn’t have the so-called “free shipping” label I have been waiting to receive.

   I finally called tonight, gave them my serial number, and the guy puts me on hold to “look me up.” I’m on hold long enough to brush my teeth. He then comes back on the line to give me a return authorization #, and says I’ll get a prepaid shipping label emailed to me in another 2-3 days. So yes, if you want to return the box, expect it to take about 2.5 weeks to get this resolved.

   If you buy this box, don’t waste money on the XR model, and definitely get it through Amazon, whose return procedures are a dream, comparatively. But overall, I recommend just investing in a cord so you can plug your computer into the TV. No need to spend this much money on a box to get old or mediocre movies.

4. 

   William O. Beeman on December 16, 2009 at 2:18 pm

   I am told that the Roku device has only sold a couple of hundred thousand units. I am amazed, because this is one of the most functional and fun devices I have ever purchased. The reviews citing the ease of setup are all true. Plug it in, point it to your local network and it is up and running. You need to go to your computer to link the device to Neflix and other network sites. There are now a dozen new channels with free functions–for example, you can see all the pictures your friends have posted to facebook, and upload and view your own home movies. Everyone should own this great piece of equipment. The whole family will love it.

5. 

   Leslie G. Fleming on December 16, 2009 at 4:59 pm

   Great Meda Player but don’t expect Blueray quality. Remember some movies very old. I Bought the Roku N1101 HD-XR Its great. Even thou I can move for Living Room to Bed Room (very easy), I am going to get another. If you have Netflix You throwing money away If you don’t have Roku Meda Player too.