Samsung PN50A550 50-Inch 1080p Plasma HDTV

5 comments

1. 

   MS1978 on September 19, 2009 at 6:22 pm

   Samsung PN50A550 50-Inch 1080p Plasma HDTV
   
   all in all, it was a good expierence. I Bought my TV for a good price and the delivery was prompt. They were very prompt in sending me confirmation emails, as well as follow up phone calls. My only complaint is that I was misled. Immidieatly after purchasing the TV I called to unquire on the whether this was the newest series (Series 7) and I was told imphatacly that it was. Well, it wasn’t. When the TV arrived it had a big sticker that said “Series 5″. I’m not fond of being misled about a product that I was

2. 

   Parminder Gill on September 19, 2009 at 7:32 pm

   I haven’t yet received my TV, so this review doesn’t really reflect on its quality. I hope to write on that once I get it. When I made the purchase 11 days ago (June 16th), the promised delivery time was 3-5 days. I made the purchase hoping to get delivery by Friday with the plan to start watching the important games of Euro cup and start early on Wimbledon. First Thursday, then Friday, and finally Saturday came and went and there was no sign of my TV on this website’s tracking system.

   This was all I was seeing twice a day:
   
   Date Time Location Event Details
   
   June 19, 2008 06:04:15 AM San Francisco CA US Arrival Scan
   
   June 17, 2008 04:00:00 PM Reno NV US Shipment received by carrier

   The Euro was gone and I was on track to lose the first round of Wimbledon too. I get an email on the 25th to contact CEVA for delivery from some [...] address, and it lands in my Junk folder as expected. I see it by the end of the day and call the number at a bit past 6 PM and it goes strainght to a voicemail. Work requires me to be in important meetings sometimes pretty much from 9 to 5, so I don’t leave a voice mail. I called the next evening a bit before 6 PM to catch someone on the phone for to schedule delivery for Saturday. The biggest shocker came when the guy picks up and tells me “the truck comes to your town only from Monday to Friday between 10 AM and 6 PM”. Worse still “you be home eaither from 10 to 2 or 2 to 6 to receive the delivery. We can not call you 15 minutes before as we do not provide our drivers with cell phones”. How convenient? I live in the middle of Silicon Valley in CA, and that’s the worst delivery schedule I’ve ever heard of (apart from the cable and electricity guys of course). By now I was almost losing myself as there is no way I can skip work for half a day to get my television. I would never go to a local store to buy a television for half a day on a weekday. But do I really have a choice now? Probably not! I tell him I will call back when I arrange a backup for myself at work. I call him in 30 minutes but it’s past 6 and I leave a voicemail to have my TV delivered on 27th between 10 and 2 (that’s today BTW). WHen I call them again in the morning around 8:30 AM they said TOO LATE! The trucks have left for the day, call us one day in advance! Voicemails don’t count!! IF YOU BOOK NOW WE CAN DELIVER BETWEEN MONDAY AND FRIDAY NEXT WEEK! PERFECT!! Another weekend up in the smoke.

   Now I’m walking around wearning a big L on my face for spending almost two grands on AMAZON. What amazes me more is not the lack of service from a bunch of CEVA guys in my town. I wonder if AMAZON ever realizes that their biggest weekness against the local stores is the amount of time it takes people to get the stuff they buy. If they do, why would they pick such a loser delivery company? Is this the only way they could afford to deliver cheap enough to compete? If yes then I will be very scared the next time I make a purchase here.

   Maybe some of you wonder why wouldn’t I go pick the damn thing from the CEVA place. If I pick it up myself and it is damaged or it doesn’t work, I’m on my own. I’m worried looking at their service standards that i will have bigger problems to deal with in that case.

   I hope to add more in the next few days! Until then take care and good luck everybody!
   

3. 

   Martha Albrttion on September 19, 2009 at 9:04 pm

   I recently got a new job so and I wanted to purchase a new big screen TV that I was looking forward to putting in my house. So I order the TV and they ship it to me in the moring before I had to go to work for the day. I unload the TV and turn it on for maybe 15 minutes. Program the TV and shut it off and go to work for the day. I come home later and turn the TV on and play some COD on it for about an hour. In the middle of playing the TV suddenly crackles and the screen goes red for a second and turns off. I HAD ONLY HAD THE TV ON FOR MAX 4 HOURS!!!!!!!!!!! Mind you this was the same day that I recieved the TV. I called samsung directly and they told me I had to wait until monday to call the customer sevice center. So tommorrow is monday and I will update anyone who is reading this tommorrow to let you know what they do. I am really dissappointed with Samsung at this junction and I hope that there customer sevice does me well. If they don’t I will be returning this TV and NEVER!!!!!!!!!!!!!! BUY ANYTHING ON AMAZON AGAIN!!!!AND MAKE SURE TO TELL AS MANY PEOPLE AS I CAN THAT THEY ARE A TERRIBLE COMPANY AND RECCOMEND OTHER ONLINE STORES!!!!!!!!!!!!!!!!

4. 

   Thom Hendricks on September 19, 2009 at 9:14 pm

   Samsung PN50A550 50-Inch 1080p Plasma HDTV

   Fri. Nov. 14, 2008…I was hoping to provide you will a excellent review of this TV. But alas, I can’t because it hasn’t ever arrived.

   Imagine, my supprise when the Amazon tracker documented it had been delivered yesterday 11/13/08and signed by someone I had never heard of.

   1st call to Amazon: “How are you enjoying your TV as we see if was delivered yesterday” Next they had no telephone # for Pilot the deliver company as they just stated using them last week. Twenty minutes later Amazone provides # for Pilot. Amazon offers to ship a new unit or refund my money. ADv no not yet let’s try to find out what happened to the TV.

   1st call to Pilot who confirms delivery of the TV in Fargo yesterday. I advised Pilot I don’t have the TV. Agent adv she will check. She call back an hour later and adv the post on the tracker was an error by Pilot and the tv is still in Eagan MN where it arrived 11/10. Pilot adv they didn’t have a telephone # for me so couldn’t call to arrange delivery. Asked if they had contact Amazon for the #. Pilot adv no they do have access to Amazon and they only got my number when I called them this morning. Pilot adv the can deliver it next week. Adv not acceptable as they should ben able to get tele # and why would I would service from a natiowide shipper that has an agent in California comfirming he delibered a TV in North Dakota.

   2nd call to Amazon to request case update and have to repeat the entire story and agent adv it will be delivered today even thought it’s 250 miles away in Minn.with a company that tells me that they can’t delivery it till next week.

   1st call from Pilot who adv they might be able to deliver it on Monday but it will be shipped in a unheated truck and they will drop it off. Adv of Amazon While Glove Delivery program. Pilot asked I want the delivery crew to just sit around till the TV warms up for an hour before we can turn it on. Adv yes I do. Pilot adv will call back later.

   2nd call from Pilot who adv it will be delivered today in a heated truck between 2 PM and 6 PM. Adv I will accept those conditions. I worked nights so normally will be in bed by that time but feel that Pilot is trying to resolve the issue so will update Amazon when delivery takes place.

5. 

   D. Santana on September 19, 2009 at 11:11 pm

   I have received a broken Samsung PN50A550 50-Inch 1080p Plasma HDTV . I would like my money back very fast. Thanks for nothing Electronic Expo , I have the hardest time getting in touch with the manager Ara he never calls me back .I called him ten times . The customer service guys told my i have to call a repair man on a new tv. I only had the Tv for ten minutes until i had to call it in broken. The guys that delivered my tv did not even let me open and check the tv’s condition . I am going to bring you to court. You should be hearing from the better business bureau soon Electronic Expo